Dealing with public officials and organisations - rights and obligations

Unfair treatment by public officials - options for redress Part 1 (October 2011)
This article outlines the CAA Service Charter and complaints process; the right of complaint to the Office of the Ombudsmen; and requesting information under the Official Information Act 1982 and Privacy Act 1993
Unfair treatment by public officials - options for redress Part 2 (November 2011)
This article outlines various avenues of complaint under the Human Rights Act 1993 and Health and Disability legislation
Rights and obligations when dealing with CAA regulatory investigations (March 2015)
This article re-caps and elaborates on some earlier articles explaining the requirements and obligations on participants facing CAA regulatory investigations